Terms and Conditions

By entering our website you are presumed to have read and accepted these terms and conditions, so please take a few moments to look through them. The contents of the website, will be updated regularly, so do check back.


This disclaimer governs your use of our website; by using our website, on whatever device, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

Intellectual property rights

For the purpose of this agreement "material" is defined as including without limitation, text, graphics, photographs, video and sound material. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not:

  1. republish material from this website (including republication on another website);
  2. sell, rent or otherwise sub-license material from the website;
  3. show any material from the website in public;
  4. reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  5. edit or otherwise modify any material on the website; or
  6. redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Limitations of warranties and liability

We try to ensure that the information on this website is correct, but we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer:

  1. to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  2. we will not be liable for any consequential, indirect or special loss or damage;
  3. we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.


We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

Law and jurisdiction

This disclaimer will be governed by Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish Courts.

Our details

The full name of our organisation is Sandy Balls Estate Ltd.
Our registered address is:
Sandy Balls Holiday Village
New Forest

Registered No. 631600

Further information

Group Bookings

Group bookings are available at the discretion of the management. Should you wish to make a group booking please call the sales team on 0844 693 1050


If you have a particular location in the village in mind we will endeavour to book this for you for a small fee of £5.00 per break. Acceptance of any booking is not conditional on the allocation of a particular lodge, holiday home, Camping Pod, Ready Tent or pitch. We reserve the right to decline any booking without explanation. All facilities and services are subject to availability. We do occasionally have to undertake routine maintenance - we do our utmost to keep disruption to a minimum.

Cancellation by you

Please telephone immediately if you have to cancel your holiday. On the same day you should send us a written explanation and proof of the reason for your cancellation.
If you cancel your booking more than 12 weeks before your holiday start date we will refund any monies paid excluding your deposit of 25%. If you cancel your holiday less than 12 weeks before your arrival date we will only refund the balance excluding your deposit of 25% for the following reasons:

Accident or illness of you or any member of the party included on your booking form - on production of confirmation from a GP/consultant.
Death or disablement of you or any member of your party or a close relative – on production of a copy death certificate or GP/consultant’s letter.
Jury or witness services in a Court of Law – on production of call-up notification.
Redundancy - on production of employer’s notice.
If none of the above reasons apply, all monies will be automatically lost.
If we do not receive the relevant copy documents prior to your holiday start date regarding one of the above reasons we will not refund any of the cost of your holiday.
We strongly recommend that you take out an appropriate holiday insurance policy.

Changing your holiday

You can make changes to your booking/holiday dates providing any changes are made more than 12 weeks before your holiday start date and we will apply the tariff price that was in place at the time of your original booking to your revised one. There will be a charge of £10 for this service. If you make changes to your booking/holiday dates within less than 12 weeks of your arrival date this will be treated as a cancellation.


Our drive-through check-in system has been designed to make your arrival a pleasure.
Our team will greet you at the entrance to Sandy Balls. All you need to do is:
1. pull up and park outside the Welcome Building and stay in your vehicle
2. receive your welcome pack and map from the team
3. drive to your lodge, holiday home or pitch
4. if necessary stroll back to Guest Services and collect your keys.
Late arrivals please call the warden on 07801 925807. If you have any queries then you need only to pick up the phone to Guest Services on 01425 651225 and one of our Guest Services team will be happy to help you in any way they can.

We ask that guests do not arrive before the check-in time advised on their booking confirmation due to lack of parking spaces and, to help speed the process, that they bring their paperwork with them.

Your children remain your responsibility at all times.

Please behave to others as you would have them behave to you and respect the peaceful nature of the holiday village. The use of loud, foul or intimidating language or inappropriate behaviour may result in you being asked to leave immediately.

Cash back facilities
We offer cash back services at the Village Store, The Woodside Inn and The Forest Table.

Whilst we hope you will never have reason to complain, we take complaints very seriously. If you are unhappy with any aspect of your stay we ask you to speak to a senior member of staff or Guest Services at the time so we can do our upmost to help and ensure your stay is an enjoyable one.

Village Store
We can take the strain out of your holiday shopping. You can pre-order items such as newspapers, groceries, meat and freshly baked bread by calling the store on 01425 651218.



Explore Sandy Balls

UK holidays, weekend breaks and short breaks at Sandy Balls Holiday Centre set in the New Forest National Park. We provide high quality holiday accommodation in luxury lodges and caravans and we also cater for tourers and campers. We have a range of facilities including a restaurant, pub, beauty suite,cycle centre and two swimming pools. There is also fantastic activties for all from archery and laser clay pigeon shooting to team games, arts and crafts and much more!